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Global Apex
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    • Staff Augmentation
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    • Finance & Accounting
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    • Tech Support
    • Admin & Operations
  • Why Global Apex?
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  • More
    • Home
    • Services
      • Staff Augmentation
      • Managed Projects
    • Industries
      • Health Care
      • Finance & Accounting
      • Marketing & Creative
      • Tech Support
      • Admin & Operations
    • Why Global Apex?
    • Careers
    • Contact Us
Global Apex
  • Home
  • Services
    • Staff Augmentation
    • Managed Projects
  • Industries
    • Health Care
    • Finance & Accounting
    • Marketing & Creative
    • Tech Support
    • Admin & Operations
  • Why Global Apex?
  • Careers
  • Contact Us

Glossary of Terms

BPO (Business Process Outsourcing)

 A business model where a company outsources an entire function or process (like customer support or accounting) to a third-party partner. This aligns with the "Managed Projects" service line. 

EHR (Electronic Health Record)

 Digital versions of a patient's paper charts. This is the primary software system used in healthcare practices. 

EOR (Employer of Record)

 A third-party organization that legally hires and pays employees on behalf of another company. The EOR handles all payroll, taxes, and local employment laws, allowing a client company to operate in a region without having its own legal entity there. This is the foundation of the "Secure Employment Framework." 

Hybrid Model

 The core Global Apex business model , which combines two distinct service lines: Staff Augmentation (providing individuals) and Managed Projects (delivering outcome-based solutions). This allows a client to scale from one person to a full outsourced team within one partner. 

LLC (Limited Liability Company)

 A US-based business structure that provides legal protection to its owners. Operating as a US-based LLC provides clients with a secure, domestic partner to contract with.  

Managed Projects

 A service model where the client outsources an entire function, and Global Apex builds and manages a team to deliver a specific, outcome-based result (e.g., "run our 24/7 IT helpdesk"). 

MDS (Minimum Data Set)

 A comprehensive clinical assessment tool required for all residents in skilled nursing facilities (SNFs) that participate in Medicare or Medicaid. It is a complex, time-consuming administrative task.  

RCM (Revenue Cycle Management)

 The complete financial process in healthcare, from patient registration and insurance verification to medical billing (coding) and final payment collection.  

SNF (Skilled Nursing Facility)

 A healthcare facility that provides 24-hour skilled nursing care and rehabilitation services.  

Staff Augmentation

 A service model where Global Apex provides individual, pre-vetted professionals who join the client's existing team and are managed directly by the client.  

VA (Virtual Assistant)

 A remote professional who provides administrative, creative, or technical support to a client.  

Worker Classification

 The process of determining whether a worker is an employee or an independent contractor. Misclassification (incorrectly labeling an employee as a contractor) can lead to significant financial and legal risks for a company. The EOR model is designed to solve this risk.  


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  • Staff Augmentation
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  • Why Global Apex?
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