Telehealth Shitf Manager

 We are seeking a skilled Telehealth Shift Manager to oversee daily operations of our remote telehealth team. The ideal candidate will ensure smooth workflow, monitor staff performance, and maintain high-quality patient care standards during assigned shifts. This role requires strong leadership, organizational, and communication skills in a remote healthcare environment. 

• Supervise telehealth staff during assigned shifts, ensuring adherence to schedules and protocols.
• Monitor patient interactions and maintain quality standards for telehealth consultations.
• Manage real-time issues, escalations, and workflow disruptions.
• Provide guidance, coaching, and support to team members.
• Coordinate with other managers and departments to optimize operations.
• Prepare shift reports and communicate key metrics to senior management.
• Ensure compliance with HIPAA and telehealth regulations.
• Conduct performance evaluations and provide feedback to staff.
• Support process improvement initiatives and team training programs.

• Bachelor’s degree in Healthcare, Nursing, Business Administration, or related field preferred.
• Proven experience in telehealth, clinical operations, or healthcare management.
• Strong leadership and team management skills.
• Excellent communication, problem-solving, and decision-making abilities.
• Proficiency with telehealth platforms, EHR systems, and Microsoft Office tools.
• Ability to handle multiple priorities in a fast-paced, remote environment.
• Knowledge of HIPAA regulations and telehealth compliance standards.

• Computer or Laptop – Minimum 8GB RAM, i5 processor or higher.
• Stable Internet Connection – Minimum 20 Mbps download speed with backup option.
• Noise-Cancelling Headset – For clear team and patient communication.
• External Webcam – For virtual meetings, team check-ins, and patient consultations.
• Backup Power Source – UPS or power bank to prevent workflow interruptions